Novamag - Media upload and processing failure – Incident details

All systems operational

Note that some aspects of Novamag depend on third-party systems which may have their own outages. While we try to update this page when we learn about outages in systems that we depend on, the status pages for the other system may be updated more quickly. These include:

Media upload and processing failure

Resolved
Operational
Started about 3 years agoLasted about 2 hours

Affected

Backend

Operational from 9:21 AM to 11:48 AM

Updates
  • Resolved
    Resolved

    Hotfix has been deployed and uploading media works fine again.

  • Identified
    Identified

    We have found a bug in the upload process. This has been fixed and will be transferred to the live system as soon as possible.

  • Monitoring
    Monitoring

    We have identified the problem and are monitoring whether everything is now working properly again.

  • Investigating
    Investigating

    We have noticed that there are problems with uploading and processing media. We are currently investigating this incident.